Our Policies
​General Policies:
1. Booking & Deposits:
- A 50% non-refundable deposit is required at the time of booking to secure your event date.
- Full payment is due 7 days prior to the event date.
- No booking is confirmed until the deposit is received.
- Events booked within 7 days of the event date require full payment upfront.
2. Cancellation Policy:
- Cancellations made more than 7 days before the event will result in the forfeiture of the deposit only.
- Cancellations made within 7 days of the event will forfeit the entire payment.
- Rescheduling is allowed up to 7 days before the event, subject to availability.
3. Weather Policy (Outdoor Events):
- In the case of inclement weather, clients may reschedule at no additional cost or move the event indoors if an alternative space is provided.
- If rescheduling within 24 hours of the event due to weather, a $100 rescheduling fee may apply.
4. Refunds:
- No refunds will be issued once full payment is made, except in cases where the event must be canceled due to an unforeseen emergency on the part of the service provider.
- Refunds will not be given for reduced guest counts or missed details not communicated at least 7 days prior.
5. Damage & Liability:
- Clients are responsible for any damage to rented items caused by guests during the event.
- A damage deposit may be required for some items or events and will be refunded after a successful post-event inspection.
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Luxury Picnic Service Policies:
1. Guest Count Changes:
- Final guest count must be confirmed no later than 7 days prior to the event.
- Any reductions in guest count after this period will not result in a price reduction.
2. Setup and Duration:
- Picnic setups will be completed 30 minutes prior to the event’s scheduled start time.
- Each picnic has a 2-hour duration; extra time can be added at an additional hourly rate, subject to availability.
3. Location Permissions:
- It is the client's responsibility to ensure that the event location permits picnic setups and to obtain any necessary permits. If assistance is needed, this must be requested at least 14 days prior to the event.
4. Clean-Up:
- All picnic items will be cleared away promptly after the event's conclusion. Clients are responsible for any leftover food or personal items.
Tablescape Service Policies:
1. Design & Customization:
- Tablescape design consultations must be finalized no later than 14 days before the event.
- Any changes to the design after this time may incur additional fees.
2. Setup and Removal:
- Setup will be completed 1 hour before the event. Removal of items will take place immediately after the event concludes unless otherwise arranged.
- If additional time is required for setup or tear-down, extra charges may be incurred.
3. Rental Items:
- Clients are responsible for the safekeeping of all rented decor items. Any lost or damaged items will be charged at full replacement value.​